Released Date: 10/05/2017
Applied to
GV-VMS V16.11.0.0
GV-Control Center V3.4.0.0
Symptom for GV-VMS
When IP devices are connected to GV-VMS, an error message of “Decoder open fail.” may keep popping up on the main screen even after the OK button has been clicked to close the dialogue box.
- Screenshot_1.jpg (18.83 KiB) Viewed 1997 times
When Fisheye cameras are connected to GV-Control Center, via GV-DVR / NVR / VMS, an error message of “Codec Error” may pop up in Live View, Single View, or an image freeze may occur in Matrix View or Video Wall.
- Screenshot_2.jpg (40.57 KiB) Viewed 1997 times
Solution for GV-VMS
To resolve the above-mentioned symptom, follow the steps below to install the patch file.
- Close GV-VMS.
- Download the patch file from the link below:
http://54.200.75.24/english/EncodeUrl.a ... .0.010.zip - Unzip the downloaded file.
- Double-click the GV-VMS_V16.11.0.010 program.
- Screenshot_3.jpg (12.34 KiB) Viewed 1997 times
- If the patch file is successfully installed, “Updated successfully.” will appear.
- Screenshot_4.jpg (12.77 KiB) Viewed 1997 times
- Restart GV-VMS.
To resolve the above-mentioned symptom, follow the steps below to install the patch file.
- Close GV-Control Center.
- Download the patch file from the link below:
http://54.200.75.24/english/EncodeUrl.a ... .0.007.zip - Unzip the downloaded file.
- Double-click the GV-Control Center V3.4.0.007.exe program.
- Screenshot_5.jpg (11.29 KiB) Viewed 1997 times
- If the patch file is successfully installed, “Updated successfully.” will appear.
- Screenshot_6.jpg (12.54 KiB) Viewed 1997 times
- Restart GV-Control Center.