[Technical Notice] Unable to Access Image of Cameras Connected through RTSP on GV-DVR / NVR
Posted: August 23rd, 2018, 11:01 am
Article ID: GV1-17-11-24-Ch
Released Date: 11/24/2017
Applied to
GV-DVR / NVR V.8.7.4.0
Symptom
When IP devices are connected to GV-DVR / NVR through RTSP protocol, a black screen image occurs and the resolution and codec data are missing in the Camera List.
Figure 1: Though the camera status is connected, the video resolution and codec data are missing from the Camera List.
Figure 2: The image of cameras connected to GV-DVR / NVR through RTSP protocol is displayed as black screen.
Solutions
To resolve the above-mentioned symptom, follow the steps below to install the patch file.
Released Date: 11/24/2017
Applied to
GV-DVR / NVR V.8.7.4.0
Symptom
When IP devices are connected to GV-DVR / NVR through RTSP protocol, a black screen image occurs and the resolution and codec data are missing in the Camera List.
Figure 1: Though the camera status is connected, the video resolution and codec data are missing from the Camera List.
- Screenshot_1.jpg (15.51 KiB) Viewed 1792 times
- Screenshot_2.jpg (9.61 KiB) Viewed 1792 times
To resolve the above-mentioned symptom, follow the steps below to install the patch file.
- Disable remote service on GV-DVR / NVR.
- Close GV-DVR / NVR.
- Download the patch file from the link below:
http://54.200.75.24/english/EncodeUrl.a ... .4.002.zip - Unzip the downloaded file.
- Double-click the GV-DVRNVR_V8.7.4.002 program.
- Screenshot_3.jpg (10.54 KiB) Viewed 1792 times
- If the patch file is successfully installed, “Updated successfully.” will appear.
- Screenshot_4.jpg (11.08 KiB) Viewed 1792 times
- Restart GV-DVR / NVR