[Technical Notice] Unable to Access GV-PPTZ7300’s Fisheye or Speed Dome Camera Images
Posted: August 16th, 2018, 2:29 pm
Article ID: GV1-18-08-15-al
Release Date: 08/15/2018
Applied to
GV-PPTZ7300
Symptoms
An occasional failure of the image display may occur in either the fisheye or speed dome
cameras of GV-PPTZ7300, or the individual Web interface may not be accessible to change
the camera settings.
Resolutions
Method One
When you cannot see live view or lose camera connection, power off GV-PPTZ7300 before
rebooting it.
Method Two
If method one does not work, restore your GV-PPTZ7300 to factory default settings and then
reset the IP addresses of both fisheye and speed dome cameras. Make sure that both IP
addresses belong to the same network segment.
If both methods do not work, please contact our Support team at support@geovision.com.tw
for return procedures.
Release Date: 08/15/2018
Applied to
GV-PPTZ7300
Symptoms
An occasional failure of the image display may occur in either the fisheye or speed dome
cameras of GV-PPTZ7300, or the individual Web interface may not be accessible to change
the camera settings.
Resolutions
Method One
When you cannot see live view or lose camera connection, power off GV-PPTZ7300 before
rebooting it.
Method Two
If method one does not work, restore your GV-PPTZ7300 to factory default settings and then
reset the IP addresses of both fisheye and speed dome cameras. Make sure that both IP
addresses belong to the same network segment.
If both methods do not work, please contact our Support team at support@geovision.com.tw
for return procedures.