[ ASManager ] ASManager v5.0.2.0, logs only shows in monitor section, database bug - 20180430
Posted: April 30th, 2018, 11:10 am
Issue:
Access Log in ASWeb is not showing logs since 03 Apr. However, customer can still see logs in monitor section.
Root Cause:
This is a Microsoft bug, it will happen when user doesn't close the software for a long-time.
Solution:
1. Please turnoff ASManager and related software.
2. Run ASMiniService.exe in C:\Access Control\ASManager.
3. Restart ASManager
Reference:
[ EVS - 201804175001 ] ASWeb, AS1010, logs only shows in monitor
Access Log in ASWeb is not showing logs since 03 Apr. However, customer can still see logs in monitor section.
Root Cause:
This is a Microsoft bug, it will happen when user doesn't close the software for a long-time.
Solution:
1. Please turnoff ASManager and related software.
2. Run ASMiniService.exe in C:\Access Control\ASManager.
3. Restart ASManager
Reference:
[ EVS - 201804175001 ] ASWeb, AS1010, logs only shows in monitor