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[ POS ] GV-VMS v16.11 gibberish POS text, Trace Mode, Filter - 20170906

Posted: September 6th, 2017, 11:31 am
by Frank
Question:
What to do when POS shows gibberish text?

Answer:
To filter the useless character, please provide the followings.

A. TeamViewer connection
B. Two or more pictures of physical invoice.
C. Please follow the steps below to provide .bin2 files generated by POS Text Sender

1. Accessories -> POS Application -> POS Device Setup
05025004.png
05025004.png (176.1 KiB) Viewed 7278 times
2. Device -> Modify -> Make sure "Trace Mode" is checked.
05025004-1.png
05025004-1.png (119.32 KiB) Viewed 7278 times
3. C:\Windows -> POSTrace -> Copy all of the files in the folder and send them to us.
05025004-2.png
05025004-2.png (116.99 KiB) Viewed 7278 times
Reference:
[ UVS - 201708176004 ] GV-VMS v16.11 gibberish POS text