GV FAE Knowledge

Issue:
GV-IP Cam with WiFi dongle connected, no resolution, and live view displayed in IP Device Set up and Multicam v8.71 main interface respectively.
However, with network cable use, everything is working as expected.

Root cause:
With Wifi connection, there is a possibility that a camera can’t be connected to GV-NVR if:
1. The fourth digit of the camera’s MAC address is bigger than 80. Ex: (xx-xx-xx-85-xx-xx-xx)
2. The fourth digit of a WiFi dongle’s MAC address is bigger than 80. Ex: (xx-xx-xx-85-xx-xx-xx)

Solution:
Download link:

Patch / Procedure (GV-DVRNVR_V8.7.3.002):
1. Close Multicam and make sure all GV-related programs are completely closed as well.
2. Download and unzip the patch file
3. Execute the unzipped file
-GV-DVRNVR _V8.7.3.002.exe
4. Start Multicam

Note: The patch is only applicable to v8.73

Reference:
[ EVS - 201707056002 ] GV-IP Cam with WiFi dongle connected, no resolution and live view shown in IP Device Set up and Multicam v8.71