3D people counter showing unable to detect camera when turning on after powering off.
User needs to disconnect and re-connect the camera for the box to detect the camera properly
Cause:
Asus Xtion Pro camera's firmware V5.3.25 is not able to communicate with 3D people counter box
Solution:
1. Disconnect the Xtion Pro Camera from 3D people counter box and connect it to a PC.
2. Follow the steps provided in the document attached below to upgrade the firmware of the Xtion Pro camera
Reference:
RE: [ EVS - 201508126003 ] 3D People Counter v1.05, after power shortage the device doesn’t resume counting
Update_Xtion_Pro-V5325toV5326.pdf- (355.49 KiB) Downloaded 490 times