Release Date: March 3, 2026
Applied to
- GV-LPR2812-DL
Symptom
The LPR camera is unable to perform license plate recognition. The camera’s Web interface displays the error messages “Engine Firmware Version: undefined” and “License not found”, as shown below.
- LPR-1.png (122.71 KiB) Viewed 1598 times
- LPR-2.png (74.36 KiB) Viewed 1598 times
The LPR camera requires a power supply of at least 13W. This issue is caused by insufficient power delivery to the camera, which leads to a malfunction of the internal recognition engine and licensing modules.
Solution
If you confirm that power supply is inadequate and the error messages appear on the camera’s Web interface, please contact our Technical Support Team for further troubleshooting.