[Technical Notice] Disconnection Issue on YouTube Live Stream

[kevinchan]

Article ID: GV3-21-04-28-KC
Release Date: 04/28/2021

Applied to

• GV-VR360

• GV-HCW120 / GV-MFDC1501 / GV-UBXC1301 / GV-UBLC1301 / GV-FEC5302 / GV-FEC5303

Symptom
While live streaming from the camera models listed above on YouTube, the live stream automatically ends upon unstable Internet connection.

Solution
The cause of the symptom is that the Enable Auto-stop setting has been activated. To resolve the above-mentioned symptom, follow the steps below to set up your livestream properly.

1. Log in to your YouTube account, click the Create icon and select Go live.

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2. On the welcome page to Live control room, select Start for Right now, and then GO for Streaming software.

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3. Select the Manage icon, and then SCHEDULE STREAM.

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4. Specify the necessary information for your new stream. Click CREATE STREAM.
5. Make sure to disable the Enable Auto-stop setting, and enable the Enable DVR and 360° video settings. The Stream key and Stream URL are now available for use.

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Important: In Step 3, do not select the Stream icon to set up the live stream. Doing so will enable the Enable Auto-stop setting by default, and disconnect from live stream upon unstable Internet connection.

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