[Technical Notice] Unable to Receive Images from the Corresponding GV-DVR / NVR / VMS on GV-Eye via QR-code, reset

[chrischang]

Article ID: GV-2-20-07-23-Ch
Release Date: 7/23/2020


Applied to
GV-Eye V2.7.0 or later
GV-VMS V18.1 or later
GV-DVR / NVR V8.8.0 or later

Symptom
When GV-Eye is connecting to a GV-DVR / NVR or GV-VMS via a QR-code scan, a login failure occurs or it is unable to receive camera images from the corresponding GV-DVR / NVR or GV-VMS hosts.


Solution for GV-VMS

1. On the GV-VMS, click Toolbar > Network > Mobile Server and select the QR Code tab. The following dialog box appears.

   

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2. Click Regenerate to generate a new QR code.
3. On the GV-Eye, delete the previously connected GV-VMS from the camera list.
4. Reconnect the GV-Eye to GV-VMS using the newly generated QR code.

Tip: It is highly recommended to redefine the login credentials of your GV-VMS if it comes with a set of default login credentials.

Solution for GV-DVR / NVR

1. Close the GV-DVR / NVR.
2. Go to the data directory of GV-DVR / NVR (default = C:\ProgramData\Geovision) and open GeoRSW.ini within the Multicam folder.

   

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3. Find and remove the string containing p2p_id, as exemplified below.

   

   PHP_3.png (3.23 KiB) Viewed 5079 times

4. Save and close the GeoRSW.ini file and restart your GV-DVR / NVR. A new QR code will be generated upon startup.
5. On the GV-Eye, delete the previously connected GV-DVR / NVR from the camera list.
6. Reconnect the GV-Eye to GV-DVR / NVR using the newly generated QR code.

Tip: It is highly recommended to redefine the login credentials of your GV-DVR / NVR if it comes with a set of default login credentials.