[Technical Notice] Visitor Cards Denied Access by GV-AS110

[alexhon]

Article ID: GV29-11-04-29-t
Released Date: 4/29/2011



Applied to
GV-AS110 with firmware V1.04

Symptom
After granting access to visitors using GV-VMWeb, the assigned visitor cards may be denied access by GV-AS110 due to card expiration when the visitor cards are still valid.

As shown below, visitor card 192-07715 was granted access between 15:50 and 16:50 on 4/27/2011.

Screenshot_10.jpg (23.29 KiB) Viewed 2906 times

At 15:52, the card was denied access and the message on GV-ASManager shows “Access Denied: Card Expired,” even though the card should be valid until 16:50.

Screenshot_11.jpg (25.22 KiB) Viewed 2906 times

Solution
To resolve the problem, download the latest firmware from here and upgrade your controller by using one of the methods below:

Through Web interface

1. Type the IP address of GV-AS110 in an Internet browser and log into the Web interface of the GV-AS110.
2. In the left menu, click Firmware Upgrade.

   

   Screenshot_12.jpg (31.04 KiB) Viewed 2906 times

3. Click the Browse… button to open the .bin file you downloaded.
4. Click the Upload button.

Through Net Module Utility

1. Download and install the Net Module Utility from our website.
2. Run Net Module Utility.
3. Click the Firmware Upgrade button.
4. Click the … button to select the .bin file you downloaded.
5. Click the Update button.

When the update is complete, a dialog box appears and asks you to reboot the system. Click OK and the GV-AS110 will start rebooting.