[Technical Notice] Incorrect Display with GV-Control Center On Windows 8 or Later

[alexhon]

Article ID: GV0-17-04-21-HY
Released Date: 04/21/2017


Applied to
GV-Control Center

Symptom
The Application Position window of the GV-Control Center displays incorrectly in Windows 8 or later versions of Windows. As in the picture below, the highlight monitors are misplaced.

Screenshot_1.jpg (21.16 KiB) Viewed 3571 times

Cause
The GV-Control Center retrieves its display settings from the Windows display settings. As a result, when the Windows display settings are changed manually or automatically, the Application Position window will be affected.

In the picture below, the Windows display settings of monitor 1 and 3 are bigger than monitor 4 and 2, resulting in their incorrectly display in the Application Position window.

Screenshot_2.jpg (16.74 KiB) Viewed 3571 times

Note: The monitor numbers in the Application Position window may vary from the Windows display settings due to technical issues in Windows. See the feedback of Windows specialized experts

Solution
To resolve the above-mentioned symptom, change the Windows display resolution to 100%. Take a 4 monitor display for example:

1. Right-click your desktop and select Display Settings.

   

   Screenshot_3.jpg (13.5 KiB) Viewed 3571 times

2. Under Display, select the affected monitors and drag the resolution slider to 100%.

   

   Screenshot_4.jpg (22.51 KiB) Viewed 3571 times

3. Click Apply to save the setting, and log in to Windows again for the settings to take effect.
4. The affected monitors are displayed correctly in the Application Position window.

   

   Screenshot_5.jpg (23.32 KiB) Viewed 3571 times