[Technical Notice] Unable to Add ABL1300 / ADR1300 Manually on GV-VMS / DVR / NVR

[alexhon]

Article ID: GV3-17-11-15-Ch
Released Date: 11/15/2017


Applied to
UVS-ABL1300 Firmware V1.01 2017-03-13
UVS-ADR1300 Firmware V1.01 2017-03-13
EVS-ABL1300 Firmware V1.01 2017-03-13
EVS-ADR1300 Firmware V1.01 2017-03-13

Symptom
Failure may occur when manually adding ABL1300 / ADR1300 on GV-VMS / DVR / NVR. This is caused by the camera’s firmware being not up-to-date.

The Add Camera window on GV-VMS / DVR / NVR fails to respond when attempting to manually add ABL1300 / ADR1300.

Screenshot_2.jpg (49.02 KiB) Viewed 1718 times

Solution
To resolve the above-mentioned symptom, follow the steps below.

1. Open GV-IP Device Utility, which can be downloaded here.
   Note:Make sure the GV-IP Device Utility installed is under the same LAN as the ABL1300 /ADR1300.
2. Initialize Search to check for the firmware version of the ABL1300 / ADR1300.

   

   Screenshot_1.jpg (23.28 KiB) Viewed 1718 times

3. The firmware version is out-of-date if it is “v1.01 2017-03-13” instead of “v1.01 2017-05-25.”
4. To obtain the correct version of firmware for ABL1300 / ADR1300, contact our support team (support@geovision.com.tw) for further proceedings.