[ VMS ] Control Center V3.4, VMS V16.11, Abnormal Resolution in Matrix - 20170930

[Frank]

Issue:
Having different camera resolution in Control Center v3.4 Matrix comparing to VMS

Symptom:
Matrix’s camera resolution doesn’t update after changing it directly in camera web UI, when Control Center receives camera live views via VMS.

Root Cause:
Since Control Center will prioritize the setting from VMS, if you changed camera’s resolution directly from the web UI, Control Center would not update to new resolution information.

Patch / Procedure (GV-VMS_V16.11.0.009.zip):

1. Close all VMS related applications
2. Unzip GV-VMS_V16.11.0.009.zip and run GV-VMS_V16.11.0.009.exe
3. Restart VMS

NOTE:
It's only applicable to GV-VMS V16.11.0

Reference:
[ Polvision - 201709147003 ] Control Center V3.4, VMS V16.11, Abnormal Resolution in Matrix