GV FAE Knowledge

Question:
I have a GV-Storage + Expansion System V3, but I accidentally changed the configuration and now I can’t access the system through the web browser.
What should I do next?

Answer:
Here are the recommended troubleshooting steps you can try to regain access.

A. Direct Connection Test ...

Question:
In cases where shifts cross over to the next day, can the TA Report still display clock-in/out times and total working hours correctly?

Answer:
As shown in the screenshot below, a cross-day shift from 20:00 to 05:00 is created in TA Web.
TA Shift.jpg


If the user clocks in at 21 ...

Issue:
After installing GV-SNVR Viewer V1.8.0001, users may encounter an error where the application does not start due to a missing MSVCR120.dll file.

症状：
GV-SNVR Viewer V1.8.0001をインストール後、MSVCR120.dllが見つからないため、アプリケーションが起動しないエラーが発生する場合があります。
Error.jpg


Resolution:
To resolve this issue ...

Issue:
The GV-FER5702 is installed indoors with the Day/Night function set to auto.
Switching from Day mode to Night mode: Works fine
Switching from Night mode to Day mode: Doesn’t work

When transitioning from dark to light conditions, the camera fails to switch back to Day mode on multiple ...

Issue:
Unable to Log in to GV-Cloud – "errorMessages.value.toString is not a function" Message Appears.

症状：
GV-Cloudログイン時に 「errorMessages.value.toString is not a function」 のエラーメッセージが表示される。


GV-Cloud.jpg


Resolution:
If you have Kaspersky antivirus software installed on the PC where you're ...

質問：
1. Softwear Licenseを登録したGV-VMSホストPCから、Licenseを抽出して、別のGV-VMS PCへ登録することは可能でしょうか？
例）GV-VMS PCのリプレイスの想定。

2. ソフトウェアライセンスにて登録した他社製カメラの入れ替えの制限回数などはありますでしょうか？
カメラ故障時の入れ替えの制限がありましたら教示いただきたいのですが。

回答：
1. GeoVisionでは、ソフトウェアライセンスの不正利用を避けるため、一度設定されたライセンスを他のPCに再設定することができないポリシーを採用しています ...

Issue:
An issue arises while attempting to process a VMS v17.47 FBR file that originates from a VMS server operating on a version of Windows (10 & 11) in the "Japanese" language.
error.jpg


Response:
You have two options to resolve this.

[ Option 1 ]
Utilize the provided updated GV-FBR tool ...

Issue:
When utilizing GV-Remote applications such as SNVR Viewer, GV-ERM, or GV-Remote Viewlog V2, playing SNVR Series recordings is not feasible.
An error message emerges, indicating "Start playback failed, unable to connect."
Start playback failed.jpg


Solution:
Occasionally, GV software ...

Question:
How to get a snapshot from GV-PBL8800 via URL command?

Answer:
You can enter the URL command below to get the snapshot.
Main Stream: http://username:password@IPaddress:port/snapshot.cgi
Sub Stream (Support MJPEG only): http://username:password@IPaddress:port/snapshot.cgi?substream ...

Issue:
The GV-USB dongle is not detectable on Windows 10 & 11.
In the Device Manager, the GV-Series USB Protector is marked with an exclamation point.
Attempts have been made to utilize different USB ports, and uninstall and reinstall the GV-USB Device driver, yet the dongle remains undetectable ...