GV FAE Knowledge

Issue:
How to close and open doors remotely?
Door access for the front desk operator?


Solution:
Front Desk Door Release:
There are three possible solutions for enabling door access from a front desk or from a remote.
One option is to use AS remote software with a user only door access in ...

Issue:
How to download SNVR3203 video recordings?
How to retrieve the SNVR backup video?
Download the SNVR video via the web interface.


Solution:
To download video from the SNVR web interface,
Firstly Login to the SNVR web browser (login to SNVR by IP address) and provide username and password ...

Issue:
TBL4700 is out of focus.
TBL4700 image blurry.
TBL4700 manual focus changing.

Sample image
Image4.png



Solution:
TBL4700 is designed with a manual focus lens.
The following are the steps on how to manually adjust the focus of the TBL4700:

1. Flip the TBL4700 over to the back and ...

Issue:
GV-Reader unable to read 3rd party card


Solution:
If you are using third-party cards or key fobs, you must set the reader to read UID

To set the connected reader to read UID (Unique Identifier)
Please follow the followings:

1. Open Web interface of your controller.
Since multiple ...

Question:
What are the default ports for the GV-Cloud service for remote connections?


Answer:
**If you want to use GV-Cloud VMS Service,
**If the firewall blocks external ports or websites,
You need to open those ports and web addresses to ensure that GV-Cloud VMS-related functions can be ...

Question:
What Cloud Plans are available when using GEBF4911 with GV-Cloud VMS?

Answer:
Cloud Cam (GEBF4911) will automatically be assigned a set of licenses as Standard
Plan (snapshot) for the first time when it connects to GV-Cloud VMS, which is valid for 180 Days.
This group is included ...

Question:
If paired with a 256GB Micro SD Card, how many days of recording can be saved?

Answer:
Calculated based on GEBF4911 4MP Max, Bitrate 2.5M.
The maximum number of days that each scene can be saved locally is as follows.

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Question:
Unable to edit note of an Archives Event after deleting the Note content?

Answer:
It is possible to edit when performing another Archives Event or Note content that was not previously cleared.

Question:
My VMS was disconnected from the GV-Cloud network for 1 hour. Why is there no video file during this time?

Answer:
Our GV-Cloud will only keep 500 entries of data after disconnection (The earliest event will be recycled when more than 500 entries are detected.)
Data will be ...

Question:
When I delete Hosts, will my Share Link and Archives be kept?

Answer:
When the Hosts are deleted, the Archives will be kept, but the Share Link will be deleted.