GV FAE Knowledge

Question:
Why are cameras from the VMS not showing up in the ERM on a specific day?

Answer:
This problem occurs if the VMS monitoring mode is scheduled but a specific day does not tick in the schedule Edit Weekly option or ERM Connection does not select from the Schedule Plan.
12.png


Follow ...

Question:
What is the difference between SQL Server Developer Edition and Express Edition to configure the VMS SQL database?

Answer:
You will run into issues with SQL Server Express Edition while attempting to switch the default database in the VMS to a SQL database. In the SQL Server ...

Question:
After GV-GEBF4911 is connected to GV-Cloud VMS, how do I set up the transmission of PVD Motion to GV-Cloud VMS?

Answer:
1. When GV-GEBF4911 is connected to GV-Cloud, the intrusion function will be forcibly turned on on the local computer, and the full-screen box will be selected to be ...

Question:
If GV-GEBF4911 is used with GV-Cloud VMS, can it be connected to other GV-Software at the same time?

Answer:
A: When connecting to GV-Cloud VMS, avoid connecting to other GV-Software at the same time.

Question:
How do I adjust the UI scale for ERM (Edge Recording Manager) in Windows 10 and 11?

Answer:
Before adjusting the UI scale in the 4K resolution with 300% scale.
Screenshot_3.png

1. Now Right click on the GV-Edge Recording Manager from the desktop. Then click Show more options, then ...

Question:
Is there a disconnection record for GV-VPN that can query the time of disconnection?

Answer:
This feature is currently unavailable.

Question:
Why GV-VPN is still connected after closing its user interface?

Answer:
GV-VPN connection is established using background service. To disconnect, the user needs to manually click on Disconnect on the user interface.

Question:
How do I retrieve my GV-VPN password?

Answer:
The password cannot be retrieved at this time.
However, it is supported to edit the password of specific VPN ID from VPN list instead.

Question:
Does GV-VPN support automatically disconnect after being idle for a certain amount of time?

Answer:
There is no idle time function that automatically disconnects the GV-VPN connection. To disconnect, please click on Disconnect on GV-VPN to stop the connection.

Question:
Not able to connect GV-VPN after clicking on connect event after waiting for more than 10 seconds and no message in the note field?

Answer:
Please check with network administrator to verify if the PC network supports outbound UDP connection (Any Address Any Port).