GV FAE Knowledge

Question:
What folder and files should I set to exclude in my Anti-Virus software?

Answer:
Please configure Anti-Virus to exclude the following folders.
1. installed GV-System folder(ex: C:\GV-VMS\)
2. C:\Windows\IPCAMX\

For specific program files, below is the list for GV-VMS software ...

Question:
Will antivirus software block GV-ERM?

Answer:
GeoVision has tested GV-ERM with the antivirus software listed below:
- AVAST
- McAfee
- Windows Defender

With the default configurations on each antivirus software, GV-ERM can run without any issues

Reference: [ WEU - 202503268004 ...

Issue:
Unable to access playback from VMS via ASWeb, however, the playback works fine on ASManager.

Resolution:
Please follow the instructions below.
1. On VMS, click Toolbar > Network > WebCam Server .
1.png


2. Navigate to the Server tab, if the ASManager and the VMS are installed on the ...

Question:
How to set up SQL Server for Control Center V4.X?

Answer:
Please follow the instructions below.
1. Open SQL Server Configuration Manager, click SQL Server Network Configuration > Protocols for your SQL Server , then double click TCP/IP .
SQL1.png


2. Change the “Enable” option to ...

Question:
How to Receive Notification when a Door is Unlocked by GV-Access Mobile App?

Answer:
You can set up email notification for " Unlock Door ".
ASWeb.png


The email will include the " Cient Type " (ASManager, ASWeb, or GV-Access), so that you can tell the door is unlocked by which ...

Question:
How to change the image folder path on ASManager v6.X?
The file path setting is missing in the Option page on ASManager.
ASM Option.png


Answer:
Starting from ASManager v6.0, we have moved the file path settings to ASDBManager .
Please follow the instructions below.

1. Access the ...

Issue:
AS1010 is unable to send logs to ASManager, however, other features still work and the door can still be opened.

Solution:
Please follow the instructions below.

1. Press *34700# to check the memory status on AS1010.

2. If it shows 65536 for the stored logs, please proceed to the next ...

Issue:
Moisture trapped inside the lens cover.
Moisture.jpg
Moisture Live View.png


Solution:
The moisture can be removed by keeping the camera running for a period of time. (Usually within 5 hours)
You can manually turn on the IR LED (night mode) to speed up the process.

NOTE: If the ...

Question:
How to silent install the GV-NVR?

Answer:
Step 1. Open notepad and paste the information below into the notepad file, name the file as Silent.ini and save it to C:\Windows.
Step 2. Run the GV-NVR installer to silent install the GV-NVR.

[SilentInstall]
Enable=Yes
DriverInstall=Yes ...

Question:
How to upgrade the Recording Server from v2.0.0 to v2.0.x?

Answer:
IMPORTANT NOTES BEFORE YOU START:
1. DO NOT delete or modify the “Recording Server folder" when upgrading or before/after the upgrade. Otherwise, it will cause database issues and missing recordings which are ...