GV FAE Knowledge

Applies to:
VMS v15.11.3

Issue:
Axis cameras could not connect to VMS using ONVIF protocol.

Solution:
Upgrade patch from VMS 15.11.3.0.c to 15.11.3.0.d
After unzipped the file just simply copy the file to C:\Windows\IPCAMX\Protocol to override the original file, now the VMS has been ...

Applies to:
ASManager V4.3.5

Issue:
When using ASManager V4.3.5 , the controller list sometimes will disappeared automatically about once per week.

Solution
The first thing is to check the following two points immediately:

If you have checked those issue PCs are have matched the ...

Below is a detailed procedure on how the GV-NVR can be changed. The following example is a language conversion from English to Traditional Chinese in an English-based operating system.

1. First go to [Control Panel] > [Region and Language] > [Administrative] > select [Change system local…] to the ...

Applied To:
GV-Eye.

Issue:
Customer claimed that they have followed the manual on how to set up the GV-EYE, but still could not connect to the IP Camera.

Connection Procedure
Below is the complete guide on how to enable the GV-EYE properly.
1. Please download the GV-Eye App from App Store ...

Applies to:
GV-ASManager V4.4.3.0

Issue:
When using ASManager V4.4.3.0 together with MS SQL Database to perform backup operation, user gets error on “52.Backup table: FaceAccess -> Failed”.

Cause & Solution:
Indeed this error would come up with GV-ASManager V4.4.3.0. This particular error ...

Here is the list of filenames and folder names that would be checked when DVR software is scanned by antivirus software:

1. This is the main folder of DVR folders that would be checked.
D:\Record (Folder and have subfolders)
I:\Record (Folder and have subfolders)
C:\GV-650B (Folder and have ...

Applies to:
VS2400

Issue:
When VS2400 connect to multiple analog cameras by means of RS485 interface, it seemed only one camera has PTZ function, whereas the rest of the port lost the PTZ function.

Solution:
First they need to update the VS2400 to firmware 1.03.
Then customer could use the ...