GV FAE Knowledge

Question:
What is the maximum amount of the privacy mask on GV-IP camera?

Answer:
Following models support up to 8 privacy masks:
ABL2702/4701/4712/8710/8712
ADR4701
AVD2700/4710/8710
TBL4710
TDR2700/4700
TVD4710/8710
EBD2702/4700/4711/8700/8711

Following models support up to 4 privacy masks ...

Issue:
Password rules for GeoVision softwares.

Answer: Reference:
[ UVS - 202303235007-L-R ] GeoVision software, password rules

Questioin:
Is it possible to send mail notification only to the vehicles that parked in specific place for over time?

Answer:
Current parking lot feature in ASManager supports email notification for overstayed vehicle. However we are not able to specify the vehicle in specific parking place but ...

Questioin:
Why playback looks choppy when fast forwarded?

Answer:
VMS only plays key frames in the following situation. Please refer to the information below for our playback rules in v17.1~17.4.5B. Fortunately, the restriction for 1x speed playback will be cancelled in v17.4.6. In other words ...

Questioin:
How do I get a list of people in the building when fire alarm occurs?

Answer:
1. ASManager >> Controller Setup >> Select door >> Advance Tag >> check " By Card - Global " in Anti-Passback

firealarm1.png

2. Go Setup >> Area to setup each door's region

firealarm2.png

3. Then go ...

Questioin:
Why privacy mask of VMS recorded video is not working when using VLC or other player to playback?

Answer:
Please understand that the privacy mask is generated by looping GV format data to the video. Since VLC does not recognize such data, it cannot generate the privacy mask on the ...

Questioin:
How to select output of USA analog camera when using third party DVR?

Answer:
You can try to access Analog cameras' OSD menu via its PTZ panel. Please refer to the snapshots below.

analogOSD1.jpg
analogOSD2.png

Reference:
[ UVS - 202210195002 ] USA analog camera, select ...

Questioin:
Why both remote playback, export h.265 video are not working on GV-Eye?

Answer:
The issue only occurs when VMS is recording videos in standard codec. Please go to Toolbar > Configure >
Camera Install > Settings > General Setting > Recording codec format to modify the format to ...

Questioin:
Customer’s TVD8810 2-way audio is not working on GV-Eye after upgrading the firmware.

Answer:
Please modify the option of RTSP Authentication to Basic as the screenshot below shows.

202211145007.png

Reference:
[ UVS - 202211145007 ] TVD8810, 2-way audio not working, RTSP ...

Questioin:
How to set up Gmail SMTP in GeoVision software?

Answer:
Please refer to the steps below.

1. Logon to Gmail account >> Security >> Enable 2-Step Verification
SNVR1.jpg
2. To enable 2-Step Verification, you need to enter a mobile phone number on the webpage first. Then you will ...